Vapepie(AU)

Track Your Order

Order Number

Tracking Number

Auto-detect carrier

Your order is in Info received Your order is in In transit Your order is in Pick up Your order is in Out for Delivery Your order is in Delivered Your order is in Undelivered Your order is in Alert Your order is in Expired

Your package is waiting to be picked up by the carrier. Your package has shipped from the originating country and is en route to its destination. Your package has arrived at a nearby pick-up point. Please pick it up soon to avoid being returned. Your package has arrived at a nearby pick-up point. Please pick it up soon to avoid being returned. Your package was delivered successfully to the addressee. Your package was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Your package might undergo unusual shipping condition, this may due to several reasons, most likely package was returned to sender, customs issue, lost, damaged etc. Your package was in transportation period for a long time still has no delivered results.

Info received

In transit

Pick up

Out for Delivery

Delivered

Tracking Information

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Tracking Information

Tracking Number:

Order Information

Destination

Order Number

Tracking Info Not Found

Please check if the order info is correct. Unshipped orders can not be tracked.

Q1: How do I track my order?
A: After your order is shipped, you will receive an email with a tracking number. Use this number on our Tracking Page or the courier's official website to get real-time updates about your shipment.If you don’t see tracking information right away, it may be due to a delay in system updates. We recommend clicking the tracking link a few times to refresh the status.

Q2: How do I track my package if I’m based in Australia?
A: If your package hasn’t arrived in Australia yet, we recommend switching the carrier to ZOUMABANG to view the first leg of your shipment. Once your package reaches Australia, you can continue using Auto-detect carrier to automatically track it via Australia Post for updates on the local delivery status.

Q3: Why hasn’t my tracking information updated?
A: Tracking updates may sometimes experience delays due to high shipping volumes or customs processing. If there’s no update for more than 5 business days, please contact our support team with your order number for assistance.

Q4: What should I do if my package is marked as delivered but I didn’t receive it?
A: If your package status shows as "delivered" but you haven’t received it, please check with neighbors or your local post office first. If the issue remains unresolved, contact our customer service team immediately for further support.

Q5: What should I do if my package is delayed?
A: If your package is delayed beyond the estimated delivery timeframe, please first check the tracking information for updates. If there are no new updates for over 5 business days, reach out to our customer service team with your order number, and we will assist you in resolving the issue promptly.

Customer Service(After Sales):
Email:[email protected]
WhatsApp:+1(603)438-3596

Service Time: 9:30am-12:00am, 1:30pm-9:00pm, Monday-Friday GMT+8

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